- Use the "ABC's of Effective Telephone Service
and Etiquette" program to train your entire staff
to become more effective over the telephone.
- This training focuses on the Attitudes, Behaviors
and Commitment needed to provide a high level
of service and effectiveness over the phone
- Training can be integrated with on the job assessment through
recorded telephone mystery caller assessments and online interactive
training
- Certification programs available based on actual "on the
job" performance
- Cost effective with verifiable performance enhancement results
- Contact
us for a free training evaluation copy, consultation and
price quote.
Team and Personal Effectiveness Training
and Development
- Team development workshops help your teams
become more effective by clarifying team vision and purpose,
defining team leader and member responsibilities and commitments
in order to achieve actionable and measurable goals and objectives.
Team leaders and members will fine tune essential personal effectiveness
skills such as effective communication, delegation, accountably
and feedback, time management and decision making.
- Web based, customizable, assessment tools
with multi-party input can measure the effectiveness of the
overall team as well as that of individual team members. The
multi-party input feature allows for input of team members,
clients and other 3rd parties making the program flexible and
adaptable to goals and objectives of the team. Assessments administered
before, during and after the training program provide measurable
team progress monitoring.
- Coaching and mentoring sessions are available
to assist team leaders and individual team members in defining
and achieving personal and team goals. These sessions can be
conducted in person or over the phone.
- Also tailored for professionals who want
to increase their personal effectiveness and to maximize sales
and service success with their clients.
- Contact
us for a free sample team inventory assessment or 360 team member assessment, consultation and price
quote.
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