- Use the "ABC's of Effective Telephone Service and
Etiquette" program to train your entire staff to
become more effective over the telephone.
- This training focuses on the Attitudes, Behaviors
and Commitment needed to provide a high level
of service and effectiveness over the phone
- Training can be integrated with on the job assessment through
recorded telephone mystery caller assessments and online interactive
training
- Certification programs available based on actual "on the job"
performance
- Cost effective with verifiable performance enhancement results
Please contact us today for a free
consultation, price quote or evaluation copy of the training.
Team and Personal Effectiveness Training and
Development
- Team development workshops help your teams
become more effective by clarifying team vision and purpose, defining
team leader and member responsibilities and commitments in order
to achieve actionable and measurable goals and objectives. Team
leaders and members will fine tune essential personal effectiveness
skills such as effective communication, delegation, accountably
and feedback, time management and decision making.
- Web based, customizable, assessment tools with
multi-party input can measure the effectiveness of the overall
team as well as that of individual team members. The multi-party
input feature allows for input of team members, clients and other
3rd parties making the program flexible and adaptable to goals
and objectives of the team. Assessments administered before, during
and after the training program provide measurable team progress
monitoring.
- Coaching and mentoring sessions are available
to assist team leaders and individual team members in defining
and achieving personal and team goals. These sessions can be conducted
in person or over the phone.
- Also tailored for professionals who want to
increase their personal effectiveness and to maximize sales and
service success with their clients.
Please contact us today for a free
consultation, price quote or team assessment.
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