Guest Feedback, Referral and Retention

Are your customers satisfied and referring their friends?

Do you have a system to monitor customer satisfaction, promote follow-up business and to invite referrals? Our web based programs make it easy to invite client feedback and request referrals after each visit. Optional periodic e-newsletters or birthday greetings can further promote your products and services and generate ongoing referrals. You can maintain this cost effective program with a minimal time commitment from your staff. Here's how it works:

• 1. We create a customized web based feedback survey branded for your business
• 2. You invite your customers to give feedback following a transaction/interaction
      Option 1. From a printed invitation on a transaction receipt
      Option 2: From a link within a follow-up email or your web site
      Incentives may include: bounce back coupons, drawings, refer a friend coupons etc.
• 3. Send out periodic e-newsletters and/or birthday greetings through our online email    marketing program. Take a do-it-yourself approach or we will be happy to assist you
• 4. We make the entire process easy on your staff and on your budget.

View a Flash Demo:      Professional Services     Retail Sales and Service     Health and Wellness Practitioners

Video Courtesy of KSL.com

Feedback, Referral and Retention Program Features and Benefits
Features	Benefits
Receipt driven or e-mailed follow-up surveys	Keep a pulse on your customer’s satisfaction
Customizable branded forms, criteria, scoring	Collect the information you need
Timely email notification of dissatisfaction	Identify and resolve problems timely
Dissatisfied customer rescue interface	Reclaim otherwise lost customers
Bounce-back coupons or other incentives	Increased repeat business and loyalty
Collect feedback on individual staff members	Individual recognition & accountability
Ranking reports by property or employee	Quickly identify & recognize top performers
Online 24/7 reporting & analysis tools	Analyze results in real time from anywhere
Optional e-newsletters and birthday greetings	Build relationships and promote new services
Affordable and easy to administer	Pays for itself in increased business & loyalty
Request a Free Trial Service	Try it Risk Free

Please contact us today for a free consultation, price quote or free program trial.