About Us

The Performance Edge, Inc., headquartered in Pleasant Grove, Utah, was founded in 1990. Our mission is to assist individuals and organizations to achieve higher levels of staff effectiveness, productivity and profitability while at the same time enhancing employee fulfillment, quality assurance and customer satisfaction and retention. We provide the performance assessment, training, and customer service monitoring tools to help you achieve the performance results you desire.

About the Founder.

Monte Pierce, MBA, Former CPA., is the president and founder of the Performance Edge, Inc. Prior experience includes working as a CPA and business advisor with a national CPA firm and CFO of a successful multi-million dollar restaurant and real estate operation. He has extensive managerial experience and is proficient at designing and implementing performance measurement and enhancement programs. He is also an effective consultant, trainer and coach and specializes in personal and organizational performance enhancement techniques and strategies.

About our Products and Services.

We offer a variety of performance enhancement products, services and training including:

• Customer service training programs with interactive flash training and a participant workbook; deliverable onsite, on CD or through our web site
  
• Telephone skills and service training with on the job assessment through recorded telephone mystery caller assessments and online interactive training
  
• Team development and training; team member assessments, onsite training, individualized coaching and progress monitoring
  
• Guest feedback, referral and retention programs utilizing web based feedback surveys, bounce back and/or referral coupons and e-newsletters
  
• Onsite mystery shopping, recorded telephone mystery calling and onsite audit and inspection services
  

Please review our web site and contact us today for a free consultation, price quote or sample of our services.