Recorded Telephone Evaluation
and Training Services
Are you losing customers
due to poor phone skills and etiquette?
Positive first impressions and sales are made
or lost over the telephone. If your personnel are not trained to
deliver outstanding service and to positively promote your company,
products and services over the phone, then you may be losing out
to the competition. We have a complete solution to telephone skills
assessment, monitoring and training.
Telephone Service, Skills and Etiquette Training
- Use the "ABC's of Effective Telephone Service
and Etiquette" program to train your entire staff
to become more effective over the telephone.
- Training focuses on the Attitudes, Behaviors
and Commitment needed to provide a high level
of service and effectiveness over the phone
- Certification programs available based on actual "on the
- Cost effective with verifiable performance enhancement results
us for a free training evaluation copy, consultation and