We have been providing training, guest feedback
and mystery shopper services to the hospitality industry since 1990.
Our hospitality clientele includes fine dining, private clubs, fast
food, catering, hotels, resorts, time shares, and more.
We can customize our services to your needs to aid
you in achieving the results you desire. Below is a brief overview
of services tailored for your operations.
Keep a daily pulse on your customers' satisfaction
through our "Feedback Rewards" web based feedback surveys
following customer transactions. Receive immediate e-mail notification
of customer dissatisfaction allowing you to address and correct
problems quickly. Optional bounce back coupons or other incentives
can be used to promote repeat business and to build customer loyalty.
sister site at www.feedbackrewards.com. To learn more about
all guest feedback and retention services, Click
We have been providing Onsite Mystery Shopper programs
to the Hospitality industry throughout the United States since 1990.
We customize our programs to reflect your unique service and quality
standards and needs. Whether you need an ongoing program or an occasional
inspection to prepare for a AAA inspection, we are there to help.
We carefully select, train and monitor our evaluators to ensure
the highest quality reports. We use cost saving technologies to
give you timely and relevant information 24/7 from our web servers.
Used in conjunction with our guest feedback surveys, you can "inspect
what you expect" from your service staff and keep an ongoing
pulse on customer satisfaction.
Service and Sales Training.
Use the "ABC's of Effective Customer Service"
training and development program to train your entire staff in the
essentials of taking care of both the external and internal customers
who depend upon them.
- This training focuses on the Attitudes, Behaviors and Commitment
needed to provide a high level of service excellence
- Includes a self assessment, participant workbook, Flash or
Power Point presentation and facilitators guide and is adaptable
to your organization goals.
- Training can be delivered by one of our trainers, your in-house
facilitator or as an individual program on cd or online from
our web site
- Affordable and applicable for your entire staff
- Contact us for a price quote
and training outline
Skills Training and Assessment
- Use the "ABC's of Effective Telephone Service and Etiquette"
program to train your entire staff to become more effective
over the telephone.
- Training focuses on the Attitudes, Behaviors and Commitment
needed to provide a high level of service and effectiveness
over the phone
- Certification programs available based on actual "on the
- Cost effective with verifiable performance enhancement results
Please contact us today for a
free consultation, price quote or evaluation copy