Some Evaluator FAQ’s and Answers

Q1. What would be my role as a "Secret Shopper" evaluator for the Performance Edge?

      Answer:  Your role as a secret shopper evaluator will be to "inspect" our clients expectations 
      according to their predetermined standards . While doing such you will not divulge your identity. 

 

Q2. What are the requirements to be a  Secret Shopper evaluator? 

     Answer: You must be at least 21 years of age with excellent observation and writing skills. You 

      must  have your own transportation, be reliable and become knowledgeable about the clients 

     you will shop. 

 

Q3. Do you provide instructions and guidelines?

     Answer: Yes. We have detailed forms and instructions for each assignment. We also have online 

      guidelines which you will be required to review and pass before you complete your

       first assignment.

  

Q4. What determines if my application will be accepted?
      Answer: We base approval of applications on need, experience and the thoroughness and 

     completeness of the application itself. Sloppy or incomplete applications will not be accepted.

Q5. How will I be notified that my application has been approved?
     Answer:   Upon receipt and review of your online application, we will contact you by e-mail or 

     phone and  will notify you of your shopper status. If you are approved as an evaluator we will 

     assign you a "username" and "passcode" which you will receive by email. The "username" and 

    "passcode" will be needed to access  training materials and forms and to  schedule and confirm 

     shopper assignments.

 

Q6. Why do you need my social security number?

     Answer: For tax purposes we need your social security number to report yearly earnings in 

     excess of $600. We can not approve you as an evaluator without your social security number.

 

Q7. Is your  site secure? Will my personal information be safe?

      Answer:  Yes. Your application and related data will be submitted through a secure connection. 

      All other  sections of our site are password protected to ensure the safety and confidentiality 

      of your information.

 

Q8. Do you sell or share the personal information of your shoppers with other companies?

      Answer:   No. We will not sell nor share your information with anyone outside of our company 

      nor will it be used for any other purpose than to keep needed records while you are an evaluator.

 

Q9. If my application is accepted, will I be considered an employee of The Performance Edge?

      Answer:  As an evaluator, you are an Independent Contractor and  NOT an employee.

      As an independent contractor you  will be responsible for paying taxes on any commissions 

      you receive. If  you earn at least $600/yr in commissions, we will be required to file a form 1099 

     with the IRS to report your earnings. Note that reimbursement of your expenses are not 

     considered commissions and will not be included  on your 1099. 

Q10. How much will I be paid per assignment?

      Answer: You will be reimbursed up to a set amount per individual assignment. The reimbursement 

     will be set to generally cover required purchases, taxes and gratuities. Most of our restaurant 

     and hotel shops do not include an additional commission. Other types of assignments may include 

     an additional commission. You will able to review the terms for each shop, prior to scheduling it.

 

Q11. What is required of me to receive reimbursement for a shop?
     Answer: The shop must be completed as agreed, following all special instructions, and the report 

    must be submitted  within 24 hrs of the shop. The report must be complete with all fields and 

    comment boxes filled out appropriately. All reports are proofed before being approved and any 

    necessary changes must be made timely or the report will not be accepted.

 

Q12. When will I receive my reimbursement and or commissions?
     Answer: On the 10^th of the month following the shop in question. If you completed a shop in July 

    (whether it was  the 1^st or the 31^st) you would receive your reimbursement and/or commission  
    check  by the 10^th of August.

 

Q13. How will I schedule assignments?

     Answer: All of our assignments are posted on our web site and most are available for self 

      scheduling on a first come basis to those who are  pre-qualified for the assignment. 

      When we post  new shops, we will often send out an email to all evaluators eligible for the 

      assignment. You can also check for available assignments at our web site at any time.

  

Q14. What forms will I use to fill out my reports?
     Answer: All of the forms and instructions you will need are available for printing from our 

    website prior  to doing  the evaluation.. After visiting the client location, you can immediately

      input the report by filling out the online forms.

 
Q15. How will we communicate if I have questions or a problem?

     Answer: You can email us at anytime or call our toll free number if you should have a question

      or  problem with an assignment. Should an unforeseen circumstance occur, please notify 

      us immediately.

 

Q16. Will I be required to complete a certain number of evaluations per month?
      Answer: No. Available shops will be posted on our site and you will have the option to choose 

      which shops to take and how often to shop. 

 

Q17. What is the maximum number of evaluations I can complete in a month?
       Answer: Generally you will be allowed  to schedule one shop at a time. After your shop is 

      complete and you have completed your report, you can take another assignment that is posted

       in your area. There is no maximum number of shops you can complete in a month. You are only 

      limited in the amount of open shops you can have at any given time.

 

QI8. If I decide I don't want to continue to be an evaluator, what should I do?

      Answer: As an independent contractor, each assignment constitutes a separate agreement and 

      does not require any further commitment. Although many of our evaluators have been with us

       for a number of years and we desire to foster  long term relationships, either party may 

      discontinue this arrangement at any time for any reason. To continue to be eligible to be an 

      evaluator requires consistent and high quality reports and periodic review of guidelines.

 

Q19. Can I evaluate a business that I work at or are closely affiliated with?

       Answer:  No. Should you notice that we are evaluating an entity that you are affiliated with, 

      you must let us know immediately and you will not be allowed to evaluated them in order to 

      maintain independence and impartiality.

 

Q20. What computer hardware and software will I need to use your site and complete assignments?

       Answer: In order to be an evaluator for The Performance Edge you will need the following 

      hardware and software:  Internet Explorer Browser  (5.5 or higher); Adobe Acrobat Reader;

       Flash Player plug in and Seagate Crystal reports viewer plug in. The viewers and plug ins 

       can be easily downloaded from links on our website after you are approved  as an evaluator. 

       In addition, you will need an email account which you check regularly and an internet connection

       and  regular access to a computer so your reports can be input promptly.

 

We are a top notch company and have the highest standards of any shopper company in the industry. As a result, we have many happy evaluators and many happy clients. If you feel that you are qualified and willing to make a commitment to excellence, then we invite you to apply. 

We look forward to working with you.

If you have additional questions please e-mail us at support@pedge.com or call the office (800-356-9145)

Thanks,
The Staff at The Performance Edge